Warning Regarding Purchasing Dresses From Diydress.co.uk

I want you advise you all to avoid www.diydress.co.uk as their customer service is appalling and their dress quality is mediocre at best.

Whilst some people may not mind when a dress arrives and its the wrong colour, whether a silver panel turns out to be gold and when zips don't zip and its simply too large - i would personally choose to return it.

However they are fighting every step of the way to get this defective item returned. They are not based in this country despite the .co.uk so expect emails to be responded to overnight.

The best solution they have offered is to build a new dress as the problems I have are "tiny" --- You're telling me the colour of a dress can be fixed easily ???

Simple AVOID DIYDRESS at ALL costs. Go to a high street store, spend a bit more on it, but at least it will fit and be something you will enjoy wearing rather than wishing you'd never ordered this crap.

I'm having poblem with Diydress too. and wondering how i can solve it out. I contacted my back and they asked me to return back the item. But i cannot find their full address. could you please help me with this. Regards, Yasamin

Having booked a last minute wedding and only having 8 weeks to arrange everything, including a dress, I decided the best option would be to shop online for my dress, as my budget was also quite small and they seemed so much cheaper than shop brought dresses. I decided to use a UK based centre to reduce any risks of either not receiving on time or having a decent timeframe for any alterations, if required. How wrong could I be??! DIYdress.UK is certainly not UK based, my 'made to measure' dress was certainly not made to my measurements and the 'matching' bolero was white (my dress being ivory). Emails flew between us for a couple of weeks where they kept fobbing me off with the fact there was a lace up panel at the back, so loosen it!! The back panel did not even meet up! I gave up in the end and focused on getting a new dress as my wedding was only 2 weeks away, with the intent that I will cause havoc to their company on my return from honeymoon. I am now back and will do whatever is possible to ditch this companies reputation and ensure future brides-to-be will not have this added stress & upset by buying from this so called company. Added to this, I bought a new organza bolero from Berketex Brides (£195) to match my newly brought dress & after trying them on together, just did not match. I returned to Berketex to get a 'we don't offer refunds or exchanges' response. I am £500 out of pocket and have an un-used wedding dress & 2 bolero jackets. Where are our rights as consumers here?? It's absolutely destroying. I will certainly try the chargeback claim, as you have advised to previous individuals and will endeavour to stop these people ruining what should be the most magical experience of our lives. Thank you for providing this page to add my comments, I hope something can be done. Bridgette.

Hi,
sorry to hear about all these ladies and bad service/stress and loss of money with diydress, not what you need when arranging your wedding.
I found a dress I fell in love with on diydress, ordered samples to see the colours and materials. When they came, less than a week, they do look a bit cheap.
Then I saw pictures of some of their clients and to be honest only 2 looked well fitted and made well. All the others looked too big, drooped in places, too tight etc. then I came across this site, to say the least, you have saved me a lot of money, thank you very much.
Like some of you have said they are not based in the UK and only found this out after I received the samples with all the Chinese writing on the forms. It still cost me about £18 for the samples but, you have saved me a lot more than that and no stress.....

Hope others see this before making any orders.

Thank you....

Telephone your bank, this company is registered in London, paid in Germany. They make out they are in a the u.k but are not. If you paid with a card contact your bank they will work on your behalf and get your money refunded. Negative feedback is not allowed to be entered.

My Fiancée purchased a red dress from these people, and the person that did the cutting and sewing has done a dreadful job. I could pitch a tent and go camping in it. And your right, I contacted to complain and request a refund, and they said "We feel this is not a problem" and "If it fits like a tent, It's because you ordered the wrong size"..... Absolute idiots. They are trying to say that we ordered the wrong size. I have prepared a letter to send to trading standards, along with the chat log and E-mails. Even when I quoted their own Policy on the refunds page, they still deny the refund. This goes against the "Sale Of Goods Act 1979" and "Supply Of Goods And Services Act 1982". And with their most recent e-mail, they have opened a potential law suit against them for "Misrepresentation of product sold". Along with breaking the trading standard laws on refunds......

I have also noticed that their grammar and spelling is dreadful, which leads me to believe that this company is not in the UK

This company is run by Scam artists. DO NOT BUY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! EVER!!!!!!............

Please post this on your blog, as people need to know that this against the law.

Thanks

I ordered two dresses from them a bridesmaids dress and an evening dress for the same wedding, the bridesmaids dress was nice but a little too long. The evening dress they made it too small at the bust. When I told them about this they asked me to measure it and take pictures ... I took a lot of pictures as they kept saying I was not measuring it correctly.. By this time around 20 emails were exchanged every time them saying I was not measuring correctly.. In one email they said they always leave in extra amount of material so the bust could be made bigger and if we wanted we could order another dress half price. I took the dress to a professional tailor here in the uk and she measured it and it was 40" at the bust and not 45" as we had ordered and what was on their label.. I sent pictures and diy dress replied that they use a size chart that no one else uses and what gives that person any verification or power to say the dress is made to 40" not 45"..to my knowledge 45" is measured in the same way by everyone around the world.. If I had given the wrong measurements then my other dress would not have fitted me . Then they say they can only offer me £5 refund! Going back on their word for letting me have a dress for half price! They will never admit their fault or apologise and they make you look like fools! I've asked this one question 50 times ! How can one dress fit and the other doesn't for the same person with the same measurements ?? They won't answer me! Stay away from this company ! They ridicule you and do not understand what good customer service is.. They should not be allowed to trade anywhere!

This is a following to my comment before......
I am in contact with Sky News about this company. And I'm going to open a case against them..

I know their website says they are in China, Hong Kong... It's false. They are in California..
I have had their Phone Number traced and they are based in California...

I have contacts who have confirmed that they are running more than one website.
I will be suing the company on the following grounds.
1. Fraud
2. Misrepresentation Of Product Sold
3. Breaking The Trading Standard Laws Regarding Refunds That I'm Entitled To
4. Deception.

If I can get support to bring this Company down.. So that every penny stolen from innocent Customers can be returned in full...

They stole from my Fiancée... And I will not allow anyone to take advantage of her innocence.
They picked the wrong person to scam. And my job keeps me in contact with Fraud Investigators around the U.K... And I'm using their contacts to bring them down...

E-mail me at shadystraz360@gmail.com for your support

Thank you

they ruined my wedding dress and just like you they are blaming me yet i gave them specific instructions. I keep speaking to different people, Leo, Jane, Sunny, etc and they are refusing to acknowledge their wrongs. Please do all you can to expose them.

Hi All
Heres the emails which explains our situation so far:

Hello Angela
We recieved the dress today thank you.
Unfortunately it is not what we expected,the top half is lovely but sadly the bottom skirt part is not.
First of all the outer layer does not match the description of chiffon, it is more like netting which does not match the underneath beige colour of the dress.
My daughter tried it on and put on a brave face but cried. She was so disappointed and said she didnt want to go to her prom.
On the website the dress looks green all over but ours looks beige with thin green netting covering it.
Is it possible to return the dress as my daughter just will not wear it,which is so sad.
We have all the original packaging,labels and the dress has only been tried on once.
Hope you can help
Yours Sincerely
Mr David Howard

On 11 Apr 2014, at 07:18 am, Angela mboma wrote:

Dear David Howard:
Please be noted that the skirt is made of net and so many people has bought this style before but not this color, your dress looks beigebecause the color you choose the dress is mint as picture which belongs to light color. From the first picture you sent, your daughter looks stunning when she wearing this dress. I have escalated your case to my manager and have been told we can offer you a refund of 10 ponds after considering this issue, and we will also provide you or any of your friends a special discount when they need a dress in the future, much appreciate for your understanding.
Regards,
Queenie

From: Dave Howard
Date: 11 April 2014 08:05:07 am BST
To: Angela mboma
Subject: Re: Contact Form

Hi
I don't think this is a reasonable offer as first of all if she looked stunning she would not have burst into tears.
The description didn't say the skirt was beige neither did the picture indicate this. The description also stated the skirt was "A" lined which isn't, it's straight and the description also says it's a chiffon cover when it's netting.
Now by trading standards recommendations this is mis-selling.
I don't want to go down the route of leaving bad reviews on twitter, Facebook and your website but I may if we cannot agree on a full refund. Your website states that satisfaction is guaranteed which is another point.
Also if you feel this dress is stunning then maybe you can resell the dress?
Hope you will reconsider the decision and I hope to here from you soon.
Yours sincerely
David Howard

So far this is as far as we have got. No more replies from them!

David Howard

My daughters prom dress came today from them and it looks fab. It's well made, it fits perfectly and it's the correct colour. I must be in the minority here.

I ordered a dress from here, all I can say
Is what a rip off!!!! There is a page on Facebook, about
This rip off site!!!

Awful sorry to read all these horror stories about the experiences many have had! I ordered my prom dress a few weeks ago and after doing so, I started to come across all these terrible reviews! I've been on pins ever since finding them, presuming my dress will also be bad! However, I couldn't have been more wrong! I had my dress this morning and I absolutely love it!! It is slightly different to the picture on their website (Colour ordered was Pearl Pink but is more of a peachy pink, Gold and Silver detailing in picture but only silver provided) So I would advise anyone who does dare order a dress from them, may not get the exact dress as seen on the site. I am still overjoyed with my dress though and it seems really well made, fits well and is still quite similar to the one I was expecting. In summary, not all the dresses they do are bad, but I don't think I would risk it again.

diydresses.co.uk are Chinese manufacturers of low quality counterfeit dresses. The pictures on their website are from the original manufacturers websites and in no way representative of the rubbish they sell which will look horrendously cheap and fall to pieces upon use. They have invested a significant amount into writing fake good reviews to try and counteract the effect of the real ones. Once you receive the rubbish they sell they will only ever offer you a partial refund if that. After a lot of effort and threats they may tell you if you pay £30 to post the rubbish they sold you back to China they will give you a refund. Given they are a parasitic criminal business who are stealing other companies designs and modelling photos and then selling rubbish at a high price this is obviously just a scam to get the dress back so they can resell it. You have been warned - steer well clear. I feel for you if you have already ordered - the best advice I can give you is cancel your order now - although they will probably tell you they have already started to manufacture it or some rubbish.

I was very impressed with the choices offered on the website. I finally found the dresses, rather expensive but worth it. I provided my measurements as asked for, the measurements were done by a professional. The dresses turned up as long as the height head to toe, a huge mistake for people who perceive them selves as professionals. Furthermore, the dresses were nothing like in the pictures. I have contacted the company to try and resolve this but to no avail, they keep making silly excuses. I attach their excuse of a solution.

​​​Dear Victoria Mubiru,
So sorry for any inconvenience.​Please accept our sincerest apologies as we let you down.After consulting with our manager,we will refund you 15 pounds as compensation.We hardly earn a little from it and we spent much time and energy to make your dress.
Thank you so much for your understanding.
Sincerely,
Coco​

My girlfriend and I got caught out by this website when we decided to get engaged. We were slightly tipsy and ordered without reading the reviews...

However, their customer service is terrible and after reading all the reviews i would like to get involved and make sure they don't get the chance to ruin anybody's big events.

Can people please advice what i can do to help?

Thank you so much for all your reviews. I was on their website today and was almost tempted to purchase room the site. After seeing these reviews it really isn't worth the risk. So sorry to hear about your experiences but thank you for sharing them as you have at least saved one bride from being disappointed...Thank you

I've just beenburned and I ordered not 1 but 2 dresses. Wedding and reception dress. The wedding dressis too samll. I had the same colour issue with my reception dress. I wanted a blush dress as shown and its bright pink. They offered me £25 refund and say if I want a new dress I'll have to pay £120 to fix the problem.

Please do not use this company.
I ordered 5 bridemaid dresses that arrived yesterday. All the dresses are around 2 sizes too big. When i emailed the company they said i would have to re order 5 more dresses at £300 even though i have already spent £410. There is a no return policy so i can send these ones back i am now stuck with dresses that dont fit and they want me to order more. It is not a UK company even though the website is a UK one..They are based in Vhina.
The customer service team is very unhelpful. I wish i never ordered from this company.

my daughter ordered a dress from this company, she paid an extra £10 so it would be delivered on time. It did not get delivered. We had to go to depot 50 mile away. Daughter was bitterly disappointed, as the dress was far to big, it was also 20 inch to long, also a different colour to the one she ordered. They have insisted on photos of dress which i have sent, they will now not reply to correspondence. not happy at all.

avoid this company! You do not recieve the any close to the picture they advertise. I tried to complain and ask for refund as the item is wrong and this what i got in respionce from several of their email:
"We are so sorry that we let you down.From the pictures that you sent us,the dress is beautiful.Why not try it on?As you know our dress sold in such good price.Even you buy a dress from a real shop,it may can reach your 100% satisfaction.Please consider reasonable. We have spent much time and energy in making your dress. As an online shop, we earn a little profit from one order. If you dislike the dress, you can sell it online to save money or give it to your friends.If you return it, the dress is useless. We think you must be stunning when wearing it.We would like to give you 10 pounds discount for your next order as we do want to keep long business relationships with you and make you feel a little better.The dress pictures are only for reference,because every dress is a new one."

The dress i recieve is nothing close to what they advertise, i would really advise not to buy from this shop. They just say the dress is still beautiful and you should be happy as the price for it is very low. Please avoid this website, otherwise you will lose money and had unpleasant experience.

I would not recommend diydresses to anyone. I was highly disappointed with my order for several reasons.

 1. The dress arrived with two big ugly flowers covering one shoulder of the dresses which was not clear in the picture displayed on the website, at all. 2. I ordered purple and received maroon ugh. 3. Poor quality material. 4. Dresses fitted awful. Very low cutting and not faltering. 5. After sales service I received was unsatisfactory to say the least.

When I raised my concerns with diydresses at first they refused to do anything. Through countless attempts to resolve this issue (over a 4 week duration period) even just requesting two new dresses out of good will they eventually offered me £15 of the £170 I spent with them. The dresses were of no use to me. I was deeply offended.  

I strongly advice future brides to be cautious when ordering from diydresses and Chinese firms. Clearly they do not have the same standards or consumer protection laws that we are familiar with in the UK.

I have now lost out on £170 and I had to order two new dresses for £200 from a local tailor. Please take care. 

 I unfortunatly bought a dress from Diy dress co.uk ,it has been a complete nightmare from start to finish !

The dress measured 4 inches too small across the bust so I had to complain and ask for a refund,the replys back from them were rude ignorant and down right insulting starting with an e-mail telling me the dress was quality checked by 10 people before dispatch so it must be o.k,followed by send us photo's of the problem only then to be told the photo's are not acceptable,so I asked them again and again for a refund as I am not a liar !

The next instruction was to sell it to a friend or on e-bay if I didn't like it as it looked stunning on me so they said ! that was a joke I couldn't even zip it up and the photo showed to gapping wide open at the back !

I was then told I had my arms up in the air on the photo (i was holding my long hair up ) and so it was my fault as people don't walk around with their arms up in the air! just unbelievable stupidness !

The next offer was for a "10 ponds refund "...which I declined then followed by "20 ponds refund" what an insult -I had spent £141.0

I then contacted my bank who started the charge back process but had to post it back by this point their final offer was "100 pnds"

Too little too late as today my charge back for the full amount came through luckily,NEVER BUY SO MUCH AS A HAIR PIN FROM THIS ROTTEN RIP OFF COMPANY !

D.I.Y dress have failed to send my dress after 14days , staff is very unhelpful and I demand full refund instantly. Totally disgusting

shirley in customer serverce is the rudest person ive spoken to, dont talk to that *****

I am having to seek legal advice due to the company not refunding me. Even though I have photographic evidence of a sales advisor online promising me that if my dress was delivered and did not fit then I would receive a full refund.
I have emailed to and from and provided pictures and all the wrong measurements. The dress did not even fit my 8 year old niece it was so small around the arms.The material was not strecthy yet when I had asked if it was before purchase I was assured it was. Basically they told me whatever I wanted to hear to purchase and then have offered me £8 to refund for an £100 dress.

I have evidence and still now if you write to an advisor they will assure you that if the dress come and does not fit they will refund.

It is illegal what they are doing. The material was ripped and cheap.The built in bra which is just two pads sewn in were above my boobs by 2 inches. The dress bones- were non existant. The dress was of a poor standard and of no measurements to any UK size. They delete all bad reviews on there website aswell. 
Eventually they just stop responding, so now I have to go to trading standards and write as many reviews as possible to stop people being victim to this. I promise you please do not buy!

I'm so elated I found this site, the dresses are great and the prices are very reasonable and I'm really looking forward to ordering more from this site.

Hi everyone,

I run an awareness campaign called Brides Beware www.facebook.com/bridesbeware.

We are always interested to hear your experiences of ordering dresses from Chinese sites. If you can have any info or advice to give brides please message us or email. We also love to see your photos so we can inform others.

Thanks so much!

I ordered my prom dress over a month ago, after only reading positive reviews on the internet. Sadly, I never found any websites like this warning me not to buy from the website. I have tried the online chat with "Shirley" over five times and whenever i mention that my dress is very late she cuts the chat off!! Extremely rude and poor customer services. Starting to get very worried as I really want my dress to be lovely (if it ever arrives...) as I have fell in love with the picture of it on the website...

I've recently purchased a prom dress from diydress on line shop, 

just want to warn anyone, the quality is shocking, 2 sizes to big, and diydress want even exchange or refund, I've every intention on taking this to trade and standards. Con artists. 

I ordered a Mother of the bride dress. It came 4 days later than I paid for and it doesnt fit. I contacted diydress straighaway only to be told I need permission to get a refund and they wont give it. Advised to take the dress to a local tailor to sort out. I spent £117 on a dress that I cant even get my arms in. I told them I am taking legal advice so far no further response from them and they deleted my comments on their fb page. 

Like others here, my dress is way too small.

I waited a month for it, but I had the time, so that's ok.

The main problem is that I specifically requested a particular alteration - plain sleeves and not lace.  THis was to make the dress match other bridesmaids dresses that are all plain.

the dress arrive with no personalisation at all and looking just like the picutre on the website - it would appear to be an off-the-shelf item.   It also appears to be  standard size and it doesn't fit me properly - despite sending all my correct measurements.

That said, it is a lovely dress so my advise would be - if you are a standard size and you want the dress in the picture, then go ahead.  BUT if you are an odd shape and need particular measurements (in my case a lot bigger around bust and shoulders than waist), OR if you need specific alterations then don't buy.

I have complained via the  chat and been told to send an email - which i have.  I have no expectation that they will do anything useful, so do expet that i will have go via the credit card.  Luckily for me - it won't be a dispute about the size, but about them not making the dress without the lace.

DIY DRESSES

Please DO NOT buy from this company, I read many reviews god and bad and seems from there website and testimonials.

I received my dress after 3 months when they said 30 Days, this left me with 8 weeks before my wedding. I now have to see if a dressmaker can alter my dress.#

Firstly it measured at a size 6 and I am a ten, I had it custom made so the size would be a perfect fit.

Emailed after sales and the response was that I measured the dress and therefore they did as I asked.I advised them it was not correct sent them pictures and they said they will give me a discount on another gown. I advised I get married in 8 weeks. I have since been ignored by them.

They give you a phone number but it does not even dial.

Don't suffer my fate DO NOT ORDER from these people, the reviews which are good must be made up or they are paying someone to write them.

Disgusting company and should be reported to Google and trading standards.

Louise

I ordered a wedding dress from this company assuming its a UK based company only to find out later that its a Chinese/Hongkong based company and was shocked when I read reviews here .

I ordered the wedding dress and accessories on 6th of March and I explicitly stated that I needed the dress and accessories before my wedding which is today 26th of March.

I was told to pay extra so the dress plus accessories to be delivered before 23rd of March. I contacted them via email and they gave a fake PDP delivery tracking number. 

Its my wedding day today and I dont have the wedding dress. I'm distressed by this whole experience. I went to their website and was told via chat that I they needed the order number only to be told that the dress will be delivered in 3 days from today.....I should point out that TODAY IS MY WEDDING DAY!!!!

First of all I want full refund immediately because I dont have a time to deal with Chinese legal system of suing this company. In the meantime does anyone know how I can get my refund back?

I couldn't believe my luck when I found such amazing expensive looking wedding dresses so cheap on this site. I was about to place an order but found it quite suspicious when there where 45 5 star reviews on there site so I looked for more and found this site. So glad I did I will not be ordering from diy dresses. How terrible to put people through this. I'm not taking the chance. Thank you

Yes absolutely diy is a theaf they are making people stupid I ordered tow dresses but I haven't recieved them yet they are just keep sending the wrong address to the delivery company don't ever buy anything from this websit trust me!

Like everyone else i ordered a suit for my sons wedding i ordrerd a size 18 i uaually get a size 16 i thought if it was too big i could take it in how wrong was i ,it was a size 14 the bolero that came with it is a size 8 cant even get my arm in it i now about sizes as i was a dress maker for yearrs tried to get hold of them but had no luck its terrible.

AVOID THIS SITE AT ALL COSTS!!!

I ordered from JoannesDress.co.uk - Wish I would have read the reviews first!!!

A few facts:
-I provided exact measurements for my dress.
-The dress was shipped 3 sizes larger than what I specified.
-They wouldn’t let me return the address.
-They agreed to let me return the address.
-They will only offer partial refund as they need to cover the cost of material !
-Not my mistake – why should I pay?
-No customer service.
-Not based in Singapore – Factory is in Shenzhen China
-Company has a Hong Kong Billing address: GLOBAL BEST TECHNOLOGY COMPANY LIMITED, UNIT 530 BLK 9,5/F HONG KONG SCIENCE PARK SHATIN NT
-Company number: 1632484 – Registered with the Hong Kong Government
-The company owner is: HAIPING JIAO at 25TH FLOOR, LUOHU BUSINESS CENTER, NO, 2028, SHENNANDONG ROAD, LUOHU DISTRICT, SHENZHEN, CHINA
-There accountants are: VANTIC ACCOUNTING & CONSULTANT LIMITED at 2/F WESTERN COMM BLDG 31 DES VOUEX RD WEST, HONG KONG – Mr Chan is the head of this firm of accountants
-They have many websites registered through Go-Daddy to a London address of: Joanne Taylor, 100-101 Harley Street, London, W1G 6AP with an email address of guibaimao@gmail.com. Vanessa Taylor is also listed as an administrator of the email account.
-They have told me not to use the LIVE Chat function on their website to contact them. I have told them I will use any method of communication I can until I receive a full refund.
-I am still trying to get my money back and they are deliberately not responding to my emails.

Good luck to any of you that are trying to get your money back….

Amy.

Hi, I have ordered the wedding dream dress for my daughter and i received a pile of rubbish too just as you mentioned.

I wish I had read all these messages before ordering from DIY dress, I have a similar story. I ordered 6 bridesmaid dresses from them, 3 berry and 3 lilac. 2 of my bridesmaids were pregnant and they told me they could make the dresses in to maternity no problem, which I believed as there website looked really professional, with a UK address and lots of positive reviews. The dresses arrived after 6 weeks but they had sent 4 berry and 2 lilac, and the shades were nothing like the picture - they did nit compliment each other like they did in the picture. The measurements were all over the places and the cups in the dress were huge!!! My pregnant friend is 4'8" with big boobs and even the cups on her dress were HUGE AND THR LENGTH was about 4" too short! None of the dresses fit and none of them matched up with the measurements I gave them. When I complained and asked for a refund I was told their factory had wasted a lot of time and a lot of stress on these dresses and the best they could do was to re-make the 1 dress in the correct colour but I would need to pay for it!!! We have been going back and forward for the past few weeks like this and I have got no where - the best they have offered is a £30 refund and absolutely no apology for getting the order wrong!!! Please DO NOT buy dresses from these con artists you will be very disappointed!! 

Hello , please can you send me the details of ten Facebook page as I received my dressess and 1 dress is a total product mismatch and they are refusing to refund me the money on the grounds that it is stressful and hard for them to do it. I am absolutely fuming , the dressess are clearly wrong

my mother bought a dress for my wedding size 12 when it came back it fitted my niece who is a size 8 I called the number on the website which was a holiday company emailed them they said they wanted photographs of the dress not fitting so sent them had another email from them saying they needed clear photos I emailed them back saying it's very clear looking at the photos that it doesn't fit there's a 2 inch gap and won't zip up havnt heard anything back off them they are ignoring my emails now what a waste of 100 pound do not use this company

So glad I found this site before ordering. I am after a dress for my daughters prom can anyone recommend a good online site ?

Why have my daughters not had a refund this is a fake company I will take this further unless we get our money back

hi, i was just wondering when will my prom dress arrive as we paid an extra 15 pound to come before the 30th of may?x

We ordered a small dress for my granddaughter to wear at wedding. The dress came. They had charged the same price for a child's dress. The dress was fine in length but the top was made for a 6year old child .the arm holes were down to the waist also the neck . As it was so neR to wedding we had to pay to have the neck and arm holes made smaller. I contacted dud fesses and they want pictures of how dress was. I have none. So they will not do anything about it. They say dress was made to our measurements. But we were asked for chest 20is we wrote but did not expected the neck and arm holes to take up most of the top as the were so big.

l received a bridesmaids dress for my granddaughter who is 6months old. The dress had no netting and no buttons down back. The top had large arm holes and neck. As it was only 2 days to wedding we had to pay tailor to redone top of dress so baby could wear it. They charged the same price for this dress as a child's dress. I contacted day dresses about this, they asked for picture , I told them we had,had dress re done. But sent a picture of it how it should have been. They replied dress is ok for two year old. I sent so many emails to someone called Queenie and went round and round in circles , then they offered me £8 refund. Then took it back. You can get know we're. On face book I wrote comments and others now are doing same. We must stop this company selling dress not as advertised and then refusing to refund. There policy for refund says they will refund if partially if dress has to be done by tailor. But they are not keeping to there wood.

I recently purchased 3 bridesmaids dresses from diy dresses in ordered them 1 size up from their size chart but to my disappointment they don't fit ...I've contacted diy dresses several times with no joy ..they asked me to send pics to show where the problem was & also proof of measurements of dresses in which they measure smaller than their size chart ..they have never got back to regarding my emails ..I've paid £281 for these dresses not a happy person Why have a returns policy but don't accept returns

wrong colour, wrong size and missing lace hem with holes and DIY dress are saying its the lighting and the dress is made to a good standard - refuse to budge - copied trading standards........dont know what else to do - ordered for Daughter for PROM - so disappointed and fuming!

Hi

I sent a dress back to get a refund as I was advised on chat I could do so. They are letting on they didnt get my dress and that I should have contacted them sooner! I am out 120pounds roughly but paid on credit card..some of you said to contact bank..but what do you recommend if i used credit card.

Absolute disgrace

Richella